Refund & Cancellation Policy
This Refund & Cancellation Policy explains how refunds and cancellations work for paid Zomodus subscription plans. Zomodus is sold as a subscription priced by the number of outlets you cover, billed monthly or annually. Zomodus is a product of Zomodus Pte Ltd. Payments, invoicing, and refunds are handled by our authorised reseller and merchant of record, Paddle.com Market Ltd (“Paddle”); your receipt and card statement will reference Paddle. Refunds are administered by Paddle in line with the Paddle Buyer Terms (paddle.com/legal/buyer-terms) and the Paddle Refund Policy (paddle.com/legal/refund-policy), and this policy is consistent with them.
Last updated: 14 August 2026
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1. Refunds
You can request a full refund within 14 days of a subscription charge — whether it’s your first payment or a renewal. Paddle issues it back to your original payment method, usually within 14 days of approval.
You may request a full refund within 14 days of a subscription payment, including a renewal charge.
Refunds are issued by Paddle to your original payment method and are normally processed within 14 days of approval.
2. How to request a refund
Request a refund from your Paddle receipt email, at paddle.net, or by emailing us with your order number. Any of the three works.
You can request a refund in any of these ways:
•Use the “View receipt” or refund link in the purchase confirmation email that Paddle sent you.
•Go to paddle.net and select your order.
•Email us at support@zomodus.com with your account email and the Paddle order or invoice number shown on your receipt.
3. Cancelling a subscription
Cancel anytime — from your account, your Paddle receipt, or by contacting us. Your plan stays active until the end of the period you’ve already paid for, with no further charges.
You can cancel a paid subscription at any time — from your account, from the billing links in your Paddle receipt email, or by contacting us.
When you cancel, your plan stays active until the end of the billing period you have already paid for, and you are not charged again after that.
4. The free trial
The Measure free trial has no charge, so there’s nothing to refund. Cancel before it ends and you won’t be billed; stop using it or delete your account whenever you like.
The Measure plan’s free trial carries no charge. If you cancel before the trial ends, you are not billed. You can stop using Zomodus, or delete your account, at any time.
5. Your statutory rights
If you’re a consumer, your local consumer-law rights to cancel or get a refund still apply. This policy doesn’t reduce them.
If you are a consumer, you may also have statutory rights to cancel or receive a refund under the consumer laws of your country. These rights are unaffected by this policy and are administered by Paddle under the Paddle Refund Policy.
6. Contact
Questions about refunds or cancellations can be sent to support@zomodus.com. We aim to acknowledge requests within a few business days.