Refund & Cancellation Policy
This Refund & Cancellation Policy explains how refunds and cancellations work for paid Zomodus plans and credit packs. Zomodus is a product of Zomodus Pte Ltd. Payments, invoicing, and refunds are handled by our authorised reseller and merchant of record, Paddle.com Market Ltd (“Paddle”); your receipt and card statement will reference Paddle. Refunds are administered by Paddle in line with the Paddle Buyer Terms (paddle.com/legal/buyer-terms) and the Paddle Refund Policy (paddle.com/legal/refund-policy), and this policy is consistent with them.
Last updated: 5 August 2026
1. Refunds
You may request a full refund within 14 days of your purchase.
Refunds are issued by Paddle to your original payment method and are normally processed within 14 days of approval.
2. How to request a refund
You can request a refund in any of these ways:
•Use the “View receipt” or refund link in the purchase confirmation email that Paddle sent you.
•Go to paddle.net and select your order.
•Email us at support@zomodus.com with your account email and the Paddle order or invoice number shown on your receipt.
3. Cancelling a subscription
You can cancel a paid subscription at any time — from your account, from the billing links in your Paddle receipt email, or by contacting us.
When you cancel, your plan stays active until the end of the billing period you have already paid for, and you are not charged again after that.
4. The free plan
The free plan has no charges. You can stop using it, or delete your account, at any time.
5. Your statutory rights
If you are a consumer, you may also have statutory rights to cancel or receive a refund under the consumer laws of your country. These rights are unaffected by this policy and are administered by Paddle under the Paddle Refund Policy.
6. Contact
Questions about refunds or cancellations can be sent to support@zomodus.com. We aim to acknowledge requests within a few business days.