Questions, answered

Zomodus is a feedback and questionnaire tool. You describe what you want to learn; it drafts a well-designed questionnaire, you share it by link or QR, and it turns the responses into a clear, honest report — your score, what's driving it, what people said, and where to focus next.

Any business or organiser who wants real feedback: cafés, clinics, salons, gyms, retailers, tuition centres, professional services and more — plus one-off occasions like events, seminars, workshops and courses, and internal uses like employee engagement or exit interviews. You pick your industry sub-segment so the questions fit your exact trade.

Two things. First, Smart Composer builds a questionnaire tuned to your trade and your objectives rather than making you start from a blank form. Second, the report does the analysis for you — NPS, the drivers that move satisfaction most, themes from comments, how groups differ, and trends over time — written in plain language, not just charts.

No. Respondents open your link or scan your QR and answer anonymously on their phone — no login, usually under a minute. Only you, the owner, need an account.

Because it only ever reports what your own respondents actually said. It shows counts instead of percentages until your sample is big enough for percentages to be trustworthy (30+), it describes associations rather than claiming cause and effect, and it never invents a response rate or compares you to other businesses. The report tells you how confident to be in it.

The numbers — your Z-ECM Score, NPS, key-driver analysis, segments, trends and the written trend summary — are calculated directly from your data, so they can't be made up. AI is used in only two places: clustering your open-ended comments into themes, and powering Smart Composer when it drafts questions — both clearly presented as such.

Zomodus still gives you a read, but labels it honestly: the deeper driver analysis unlocks at six responses, percentages appear at thirty, and small groups in any breakdown are flagged so you don't over-read them. It's designed to never oversell a thin sample.

You give it the occasion, your objectives (what you want to learn), how you'll collect responses, and your industry. It drafts a questionnaire scoped to those objectives — the right length for your channel, plain wording, no leading questions — which you can edit, reorder, add to or remove before you publish. A 'Polish wording' button cleans up anything you've typed.

1–5 rating scales and a 0–10 recommend (NPS) question as the backbone, plus single choice, multiple choice, yes/no, dropdown, short text and number questions for everything else.

As few as get you a clear answer — shorter surveys get finished, so Zomodus sizes the questionnaire to how you're collecting. As a rough guide: a QR code at the counter or table works best at 3–5 questions (about 30 seconds); an emailed or messaged survey can run 8–12; a post-event, post-course or seminar feedback form sits around 6–10 while it's still fresh; and a deeper, in-depth study — where people expect to spend time — can go 12–20. Past roughly 20 questions, completion drops off sharply. Zomodus drafts to the right length for your channel automatically, and you can add or remove questions before you publish.

Share a tokenised link or a QR code. You can put the QR on a table or receipt, or send the link by email, WhatsApp, Telegram or SMS. Responses come in live and the report updates as they arrive.

Yes. Zomodus doesn't ask respondents to identify themselves unless you add a question that does. That tends to get you more honest answers.

Your Z-ECM Score — the headline 0–100 read, in a Strong/Solid/Mixed/Slipping band — with overall satisfaction and NPS underneath; 'your priorities' (which areas most drive satisfaction and where you're weak); a breakdown of every question; how different groups answered; the trend versus the previous period; themes and real quotes from open comments; recommended next steps; and a methodology note.

Yes — download a branded PDF, or send a read-only report link to your team or partners without them needing an account.

NPS (Net Promoter Score) is the share of promoters minus detractors from the 0–10 recommend question. Key-driver analysis looks at which parts of the experience track most closely with overall satisfaction, so you know what to fix first for the biggest effect.

Yes — a standalone 4-week Free Trial: the full product across your outlets, so you can run real surveys before you pick a paid plan. No card needed to start. Separately, the instant multi-outlet review scan is free and open to everyone, with no account at all.

You pay by how many outlets you cover — not by responses. Every plan sends unlimited responses, gets the whole product, and reports on your Z-ECM Score. Measure covers up to 3 outlets, Improve up to 10, Improve+ up to 50, Grow up to 120, and Custom is for more than 120. All prices are in Singapore dollars (SGD). See the pricing page for the full table and a side-by-side comparison.

Yes — move up or down whenever you like, nothing is locked in. Upgrades take effect right away; downgrades apply from your next cycle. Annual billing is 'pay for 10 months, get 12' — two months free versus paying month to month — and you can switch between monthly and annual at renewal.

Yes — card checkout is live. Choose a plan on the pricing page and pay by card, and your subscription is active right away. The 4-week Measure trial still needs no card to start.

Securely in a managed database, tied to your account. Your responses are yours.

No. Zomodus does not sell respondent data or use it to benchmark you against other businesses — the whole point is an honest read of your own customers.