Signals from 9 Jul 2026, 11:51 pm to 4 Sept 2026, 11:51 pm (SGT)
Analysis as of 5 Sept 2026, 11:51 pm (SGT)
Verified Briefing
Computed by Zomodus from 35 signals — each recorded once and tamper-evident. The business cannot add, edit, or remove signals. How we count
EXECUTIVE SUMMARY
Based on 35 responses from an audience of about 340, customers rate this 4.0 out of 5 overall, with a Net Promoter Score of +29 — positive, with clear room to grow. The most promising place to focus is service & friendliness: it tracks most closely with overall satisfaction, yet it's among your lower scores. Your clearest strength to protect is ambience & comfort — closely linked to satisfaction and something you do well.
In customers' words: Momentum is up: after adding weekend cover, overall satisfaction and NPS both climbed month-on-month — and speed of service, last month's sore point, is the single biggest gainer.
Z-ECM SCORE
76/100
Mixed
Z-ECM — Z-Empirical Consistency Metric · measured from your customers' own responses, tamper-evident. How we count
Overall satisfaction
4.0
out of 5
Net Promoter Score
+29
18 promoters · 8 detractors
At a glance
The comparison first — the whole story in one table, before the detail below.
Trend vs last period
The last month (5 Aug 2026–4 Sept 2026) compared with the previous month (6 Jul 2026–5 Aug 2026). Useful for tracking whether things are moving.
Previous
Latest
Change
Overall satisfaction
3.6
4.3
▲ +0.6
Net Promoter Score
-6
+58
▲ +64
Signals
16
19
▲ +3
Over the last month, overall satisfaction rose from 3.6 to 4.3 (+0.6) out of 5. Net Promoter Score climbed from -6 to +58 (+64 points). What's working: speed of service improved (2.2 to 4.3), and service & friendliness improved (3.2 to 4.3). This compares 19 responses in the latest period with 16 before it.
Your priorities
What to act on, in order — based on which areas track most closely with your customers' overall satisfaction.
Service & friendlinessFix firstscore 75
Ratings for service & friendliness track closely with overall satisfaction, and it's one of your lower-scoring areas — the most promising place to focus.
Speed of serviceFix firstscore 66
Ratings for speed of service track closely with overall satisfaction, and it's one of your lower-scoring areas — the most promising place to focus.
Food & drink qualityStrengthscore 84
Ratings for food & drink quality track closely with overall satisfaction and you score well here — a clear strength to protect and lead with.
Ambience & comfortStrengthscore 77
Ratings for ambience & comfort track closely with overall satisfaction and you score well here — a clear strength to protect and lead with.
Value for moneyLower priorityscore 66
CleanlinessMaintainscore 86
Every question, scored
Average rating out of 5, with how many customers rated each area highly (4–5). n = number who answered.
Overall experience4.0 / 5 · n=35
77% rated 4–5
Food & drink quality4.2 / 5 · n=35
83% rated 4–5
Service & friendliness3.8 / 5 · n=35
63% rated 4–5
Value for money3.3 / 5 · n=35
37% rated 4–5
Speed of service3.3 / 5 · n=35
49% rated 4–5
Cleanliness4.3 / 5 · n=35
94% rated 4–5
Ambience & comfort3.8 / 5 · n=35
63% rated 4–5
Voice of the customer
Themes pulled from the open-ended answers, with real quotes.
Weekend speed — turning aroundPositive~38% of comments
“The extra weekend hands make a real difference — in and out in five minutes.”
“Sunday brunch actually moved this time.”
Coffee & bakes — steady strengthPositive~34% of comments
“The bakes are as good as ever.”
“The kaya toast is the best around.”
Lingering weekday queueMixed~16% of comments
“Still a small queue at 9am but it clears fast now.”
“Weekday morning could still use one more person on the till.”
Value on brunch mainsMixed~12% of comments
“Mains feel a little steep, but the quality's there.”
“Good value for the cakes.”
Each figure is the share of replies that mention that theme — one reply often touches several, so they overlap and don't add up to 100%.
Recommended next steps
1
Keep the weekend staffing — it's paying back
Speed of service jumped the most of any attribute this month and it's the strongest driver of overall satisfaction. The extra weekend cover is directly responsible for the lift in both satisfaction and NPS — protect it before anything else.
2
Now close the weekday-morning gap
The remaining slow-speed comments cluster on the weekday 9am rush, not the weekend. One extra pair of hands on the till at open would extend the win to the last group still feeling the wait.
3
Bank the trend — make tracking monthly
You now have a clean month-over-month signal. Keeping this survey running monthly turns each change you make into a measured before/after, so the next fix is aimed with evidence rather than a guess.
HOW THIS WAS ANALYSED
Built from your own respondents using established market-research methods: Net Promoter Score (the share of promoters minus detractors), key-driver analysis (how closely each area tracks with overall satisfaction), and Importance–Performance Analysis. Findings describe associations in your data, not proven cause and effect. Percentages are shown only where the base is large enough to be reliable (your base qualifies). A reasonable read. The headline patterns are trustworthy; treat small gaps with care. Quoted comments have only obvious spelling and typing slips tidied up for readability — the respondent's own words and meaning are kept. Zomodus does not compare you to other businesses — this is an honest read of your customers.
DISCLAIMER
This Briefing summarises the signals of the 35 respondents who chose to take part (of about 340), and may not represent your full audience or customer base. It is shared to support your own judgement — not as a guarantee of outcomes — and Zomodus Pte Ltd accepts no liability for decisions taken on the basis of it. Signals are anonymous and recorded as submitted; respondent identities are not verified.
See how to set it up
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Every number above is computed by the same engine your real customers' feedback runs through — snapshot, month-over-month trend or multi-outlet comparison; no benchmarks, no guesswork, just an honest read of your own responses.
